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Customer Relations

Last Update 3 months ago

Communication System Template Management

Communication System

Ensure smooth and professional interactions with customers using MoversMate’s communication tools.

Clinton Harrison

Last Update 3 months ago

1. Sending Messages to Customers

  • Mobile Version (Calls & SMS):

    1. Open the MoversMate mobile app.

    2. Navigate to a booking and select the customer's contact details.

    3. Choose Call or Send SMS to communicate directly with the customer.

  • Desktop Version (Emails):

    1. Open MoversMate on a desktop browser.

    2. Select a booking and click Send Email.

    3. Customize the email message and click Send.

2. Communication Availability

  • Calls and SMS are only available on the mobile version.

  • Emails can only be sent from the desktop version.

  • There is no message history or saved conversations.

3. Best Practices

✅ Use the mobile app for direct calls and SMS. ✅ Send emails via desktop for detailed communication. ✅ Keep messages professional and clear.


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